Shipping policy
Thank you for shopping with VEYLORA. This Shipping Policy explains where we ship, our order processing procedures, estimated delivery times, shipping charges, tracking information, and how we handle shipping-related inquiries.
Shipping Destinations
VEYLORA currently ships to eligible addresses within the United States only.
At this time, we do not offer international shipping.
Shipping Costs
We offer Standard Shipping for eligible orders within the United States.
Standard Shipping: $10.00 USD
Your applicable shipping cost will be displayed during checkout before you complete your purchase.
Order Cut-Off Time
Orders placed after our daily processing cut-off time, on weekends, or on U.S. public holidays will begin processing on the next business day.
Processing Time
Orders are typically processed within 1–2 business days.
Processing includes payment verification, order review, and preparation of your order for shipment.
Transit Time
After your order has been dispatched, the estimated transit time is 3–5 business days.
Delivery times are estimates and may vary due to weather conditions, carrier operations, destination, holidays, or other factors outside our reasonable control.
Estimated Delivery Time
The estimated total delivery time is 4–7 business days, including both processing and transit time.
-
Processing: 1–2 business days
-
Transit: 3–5 business days
-
Estimated Total Delivery: 4–7 business days
Estimated delivery dates are provided for guidance only and are not guaranteed.
Business Days
Our business days are Monday through Friday, excluding U.S. public holidays.
Shipping Carriers
Orders may be delivered through reputable shipping carriers selected according to the destination and operational requirements.
The carrier used for your shipment may vary depending on the shipping address and availability.
Order Tracking
Tracking information will be provided for shipped orders when available.
Once your order has been dispatched, you may receive a shipping confirmation email containing your tracking information.
Please allow some time for tracking details to become active after the package has been handed over to the shipping carrier.
Order Changes and Cancellations
If you need to modify or cancel your order, please contact us as soon as possible after placing your order.
We will make reasonable efforts to accommodate your request before the order enters fulfillment.
Once an order has been fulfilled or shipped, changes or cancellations may no longer be possible.
For information regarding returns and refunds after delivery, please review our Return & Refund Policy.
Incorrect Shipping Address
Please make sure your shipping address is complete and accurate before completing your purchase.
If you discover an error after placing your order, contact us immediately at:
If the order has not yet shipped, we will make reasonable efforts to update the shipping address.
If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be reshipped.
Delivered but Not Received
If your tracking information indicates that your package has been delivered but you cannot locate it, please first check around your property, with household members, building management, or nearby neighbors.
If the package remains missing, contact us at veylorasupport@gmail.com so we can assist with reviewing the shipment and, where appropriate, the carrier's delivery information.
Shipping Delays
Unexpected shipping delays may occur due to:
-
Severe weather conditions
-
Transportation issues
-
U.S. public holidays
-
Carrier disruptions
-
High shipping demand
-
Other circumstances outside our reasonable control
If your order is affected by a significant delay, please contact us and we will do our best to assist you.
Lost Packages
If you believe your package has been lost during transit, please contact our customer support team as soon as possible at:
We will review the shipment information and, where appropriate, work with the shipping carrier to investigate the package before determining the appropriate resolution.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible after delivery.
To help us review your request, please provide:
-
Your order number
-
Photos of the damaged item
-
Photos of the shipping packaging
-
A brief description of the damage
Each report will be reviewed individually before an appropriate resolution is provided.
Exchanges
VEYLORA does not offer product exchanges.
We do not provide exchanges for different sizes, colors, styles, or other products.
For eligible returns and refunds, please review our Return & Refund Policy.
Contact Information
Business Name: VEYLORA
Business Address:
2703 Philadelphia Pike
Claymont, DE 19703
United States
Email: veylorasupport@gmail.com
Email Support:
Monday–Friday
We aim to respond to customer inquiries as promptly as possible during our support hours.
For any questions regarding shipping, order processing, tracking, delivery, or shipping-related concerns, please contact us at veylorasupport@gmail.com.
VEYLORA
Clear Shipping. Reliable Service.