Privacy policy

Last Updated: September 9, 2026

VEYLORA operates this store and website, including all related information, content, features, tools, products, and services, to provide our customers with a secure and convenient shopping experience (the "Services").

Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, process, store, and disclose your personal information when you visit our website, use our Services, make a purchase, or communicate with us.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we use the term "personal information," we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with our Services, we may collect or process the following categories of information:

Contact Information

This may include:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

Payment and Transaction Information

When you make a purchase, we may collect information related to your transaction, such as:

  • Payment method

  • Transaction details

  • Payment confirmation

  • Billing information

  • Order details

  • Products purchased, returned, or cancelled

Payment card information may be processed securely by Shopify and our payment service providers. We do not need to store your complete payment card details ourselves to process your order.

Account Information

If you create an account, we may collect information such as:

  • Username

  • Password

  • Account preferences

  • Account settings

Communications

When you contact us, we may collect the information you provide in your communication, including customer support inquiries, emails, and other messages.

Device and Usage Information

We may automatically collect certain information about the device and browser you use to access our website, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Network information

  • Unique device identifiers

  • Pages visited

  • Website interactions

  • Date and time of activity

How We Collect Personal Information

We may collect personal information from the following sources:

Directly From You

We collect information when you:

  • Create an account

  • Place an order

  • Subscribe to communications

  • Contact customer support

  • Complete forms on our website

  • Otherwise provide information to us

Automatically Through Our Services

Certain information may be collected automatically when you browse or use our website through cookies and similar technologies.

From Service Providers

We may receive or process information through service providers that help us operate our website, process payments, provide analytics, manage customer support, fulfill orders, and provide other services.

From Partners and Third Parties

We may receive information from business partners, advertising providers, analytics providers, social media platforms, or other third parties where permitted by applicable law.

How We Use Your Personal Information

We may use personal information for the following purposes:

Providing and Improving Our Services

We may use your information to:

  • Process and fulfill orders

  • Process payments

  • Arrange shipping and delivery

  • Provide customer support

  • Process eligible returns and refunds

  • Manage customer accounts

  • Remember preferences

  • Improve our website and Services

  • Personalize your shopping experience

  • Recommend products that may be relevant to you

Marketing and Advertising

Where permitted by applicable law, we may use personal information to send promotional communications and show advertisements for our products or services.

You may opt out of promotional emails at any time by using the unsubscribe option included in our marketing communications.

Security and Fraud Prevention

We may use personal information to:

  • Protect our website and customers

  • Detect and prevent fraud

  • Investigate suspicious or unauthorized activity

  • Maintain account and transaction security

  • Protect our Services and business

Communication

We may use your information to:

  • Respond to inquiries

  • Provide customer support

  • Send order confirmations

  • Send shipping updates

  • Provide important service-related communications

  • Maintain our customer relationship

Legal and Compliance Purposes

We may use or disclose information when necessary to:

  • Comply with applicable laws

  • Respond to lawful requests from government authorities

  • Enforce our policies

  • Protect our rights

  • Investigate suspected violations

  • Resolve disputes

  • Protect customers and others

How We Share Personal Information

In certain circumstances, we may disclose personal information to trusted third parties for legitimate business purposes.

These may include:

Shopify and Service Providers

We may share information with Shopify and other service providers that help us operate our business, including providers involved in:

  • Payment processing

  • Website hosting

  • Analytics

  • Customer support

  • Cloud storage

  • Order fulfillment

  • Shipping and delivery

  • Fraud prevention

Advertising and Marketing Partners

We may share certain information with advertising and marketing partners to help us provide relevant advertising and measure advertising performance, where permitted by applicable law.

When You Request or Authorize Disclosure

We may share information when you request or authorize us to do so, such as when information is required to deliver your order or when you use third-party integrations.

Business Transactions

Your information may be disclosed as part of a business transaction, such as a merger, acquisition, sale of assets, restructuring, or bankruptcy.

Legal Requirements

We may disclose personal information when required or permitted by law, including in response to subpoenas, court orders, legal processes, or lawful government requests.

Relationship With Shopify

Our online store is hosted and powered by Shopify.

Shopify may collect and process information about your access to and use of our Services in order to provide and improve its services.

Information submitted through our store may be transmitted to Shopify and third-party service providers that help us operate our business.

For more information about how Shopify handles personal information, please review Shopify's applicable privacy information.

Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to:

  • Keep our website functioning properly

  • Remember your preferences

  • Maintain shopping carts

  • Understand website usage

  • Improve website performance

  • Analyze traffic

  • Provide relevant advertising

  • Improve your shopping experience

You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of our website.

Third-Party Websites and Links

Our website may contain links to websites, applications, or services operated by third parties.

If you follow a link to a third-party website that we do not control, we recommend reviewing that website's privacy policy and terms.

VEYLORA is not responsible for the privacy, security, content, or practices of third-party websites.

Children's Privacy

Our Services are not intended for children under the age of majority applicable in their jurisdiction.

We do not knowingly collect personal information from children under the applicable legal age.

If you believe that a child has provided personal information to us, a parent or legal guardian may contact us using the information provided below to request that the information be reviewed or deleted where applicable.

Security of Your Information

We take reasonable measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Please avoid sending sensitive or confidential information through unsecured communication channels.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary for purposes such as:

  • Providing our Services

  • Processing transactions

  • Maintaining customer accounts

  • Complying with legal obligations

  • Resolving disputes

  • Preventing fraud

  • Enforcing our agreements and policies

The retention period may vary depending on the type of information and the purpose for which it was collected.

Your Privacy Rights and Choices

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These may include:

Right to Access

You may have the right to request access to personal information we maintain about you.

Right to Delete

You may have the right to request deletion of certain personal information, subject to applicable legal exceptions.

Right to Correct

You may have the right to request correction of inaccurate or incomplete personal information.

Right to Data Portability

In certain circumstances, you may have the right to receive a copy of your personal information in a portable format.

Right to Opt Out of Marketing

You may unsubscribe from promotional emails at any time by using the unsubscribe option included in our marketing emails.

Even if you opt out of marketing communications, we may continue to send non-promotional communications related to your orders, account, or transactions.

Targeted Advertising

Depending on where you live, you may have certain rights to opt out of the use of personal information for targeted advertising or certain forms of sharing.

Where applicable, you may exercise these rights using the options provided on our website or by contacting us.

We will not discriminate against you for exercising privacy rights available to you under applicable law.

We may need to verify your identity before processing certain privacy requests.

Global Privacy Control

Where required by applicable law, we may recognize Global Privacy Control or similar privacy preference signals.

The treatment of such signals may depend on your location and applicable privacy requirements.

Privacy Complaints

If you have a concern or complaint about how we handle your personal information, please contact us using the information below.

Depending on your location, you may also have the right to contact your local data protection or privacy authority.

International Transfers

Your personal information may be processed, stored, or transferred outside the country where you live.

These transfers may occur because we use service providers, Shopify, payment processors, hosting providers, analytics providers, fulfillment providers, and other business partners located in different countries.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our business practices

  • Our Services

  • Applicable laws

  • Privacy requirements

  • Technology or security practices

When we make changes, we will update the Last Updated date at the top of this policy.

We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us.

Business Name: VEYLORA

Business Address:
2703 Philadelphia Pike
Claymont, DE 19703
United States

Email: veylorasupport@gmail.com

Email Support:
Monday–Friday

For privacy-related questions or requests, please contact us at veylorasupport@gmail.com.

VEYLORA
Your Privacy. Our Commitment.