Refund policy

At VEYLORA, we want you to shop with confidence. This Return & Refund Policy explains our return eligibility requirements, refund process, and the steps for requesting a return. Please review this policy carefully before initiating a return.

Return Window

Eligible items may be returned within 30 days from the date your order is delivered.

Return requests submitted after the 30-day return period may not qualify for approval.

Eligible Returns

You may request a return if one of the following applies:

  • The item arrived damaged.

  • You received an incorrect item.

  • The item has a manufacturing defect.

  • You changed your mind and the item meets all return requirements.

All return requests are reviewed before approval.

Return Conditions

To qualify for a return, the item must:

  • Be unused and in its original condition.

  • Be returned in its original packaging.

  • Include all original tags, accessories, manuals, and components where applicable.

  • Be accompanied by proof of purchase or your order number.

Items that do not meet these conditions may not be eligible for a refund.

Return Authorization

Before returning any item, you must contact our customer support team to request return authorization.

Once your request has been approved, we will provide detailed return instructions along with the return shipping address.

Please do not return products without prior authorization, as this may delay or prevent the processing of your return.

Return Shipping Costs

The responsibility for return shipping depends on the reason for the return.

  • If the return is due to a damaged, defective, or incorrect item, VEYLORA will review the issue and provide appropriate return instructions.

  • If the return is due to a change of mind, the customer is responsible for the return shipping costs.

For additional shipping information, please review our Shipping Policy.

Restocking Fees

VEYLORA does not charge a restocking fee for approved returns.

Exchanges

VEYLORA does not offer direct exchanges.

We do not provide exchanges for different sizes, colors, styles, or other products.

If you would like a different product, you may return an eligible item according to this policy and place a new order separately.

Non-Returnable Items

The following items may not be eligible for return:

  • Used items.

  • Items damaged after delivery due to misuse, improper care, or handling.

  • Items returned without their original packaging where applicable.

  • Items missing original tags, accessories, or components where applicable.

  • Personalized or custom-made products, where applicable.

  • Items returned after the 30-day return period.

Refund Process

Once your returned item has been received, it will be inspected to verify that it meets the requirements outlined in this policy.

If your return is approved, your refund will be issued to the original payment method used when the purchase was made.

You will receive confirmation once the refund has been processed.

Refund Processing Time

Approved refunds are generally processed within 5–10 business days after the returned item has been received and inspected.

After VEYLORA processes the refund, your bank, card issuer, or payment provider may require additional time before the refunded amount appears in your account.

Late or Missing Refunds

If your refund has not appeared after the expected processing period, please:

  1. Check your bank account or payment account.

  2. Contact your bank or payment provider.

  3. If you still need assistance, contact VEYLORA customer support at veylorasupport@gmail.com.

Lost Return Shipments

We recommend using a shipping service that provides tracking when returning an item.

If a returned package is lost during transit, tracking information may be required so that a carrier investigation can be initiated.

VEYLORA is not responsible for return packages that are lost before reaching us when the customer is responsible for the return shipment.

Refused Deliveries

If an order is refused and returned to us, any applicable shipping charges or carrier fees may be deducted from the refund where permitted by applicable law.

Order Cancellations

Orders may be cancelled before they have entered fulfillment.

Once an order has been fulfilled or shipped, cancellation may no longer be possible.

Please contact us as soon as possible if you wish to cancel your order.

For additional information regarding order processing and shipping, please review our Shipping Policy.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from the item you ordered, please contact us as soon as possible.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photos of the item and packaging where applicable

Our team will review your request and provide appropriate instructions.

Contact Information

Business Name: VEYLORA

Business Address:

2703 Philadelphia Pike
Claymont, DE 19703
United States

Email: veylorasupport@gmail.com

Email Support:
Monday–Friday

For questions regarding returns, refunds, or your order, please contact us at veylorasupport@gmail.com.

VEYLORA
Simple Returns. Clear Refunds.